1. Who you are agreeing with
Mandra Bids (“Mandra”, “the Service”) is operated by Mandra 72nd LLC, a U.S. veteran-owned company (“we”, “us”). By opening an account or using the Service you agree to these terms. If you are agreeing on behalf of a business, you confirm you may bind that business.
2. What the Service is, and what it is not
Mandra collects publicly published federal contract notices, filters them against a profile you set, and — when you ask it to — reads the attached solicitation documents and presents what they say in structured form. It helps you assemble a shortlist of subcontractors, draft outreach for you to send yourself, collect quotes through links you distribute, price a bid and generate bid package documents.
Mandra does not submit bids, send email or make calls on your behalf, verify any certification or eligibility, or take any action that binds you. Two decisions are always yours and cannot be automated: whether to pursue a notice, and whether to approve a bid package.
Mandra is not legal, contracting, accounting or tax advice. Output produced by the Service, including AI-generated summaries and drafts, is information for you to check. You are responsible for reading the solicitation and for anything you submit to a government agency.
3. Your account
You must give accurate information and keep your credentials secure. You are responsible for everything done under your account, including by people you invite. Tell us promptly at support@mandrabids.com if you believe an account has been compromised. Accounts are for one organization; do not share a login.
4. Acceptable use
You agree not to:
- use the Service unlawfully;
- upload controlled, classified or export-restricted material, including CUI or ITAR-controlled information;
- attempt to access another organization’s data;
- probe, scan or attack the Service or the systems it depends on;
- resell or redistribute the Service or its output as a competing product;
- use automated means to extract data beyond your own;
- upload malware.
We may suspend an account that is causing harm to the Service or to others, and will tell you why.
5. Plans, fees and the trial
Plans, prices, allowances and what each plan includes are published on our pricing page and are read live from the application. By subscribing you authorise recurring charges to your payment method until you cancel.
Trial. A trial lasts 7 days and requires a payment method. Your card is charged on day 8 unless you cancel before then, and we send a reminder before the charge. The trial includes a limited number of AI reads; the plan’s full allowance begins when the plan starts.
Reads. Metered actions are denominated in “reads”. The cost of an action is shown before it runs. Monthly allowances do not carry over between billing periods; separately purchased credit packs do not expire. Where an action fails to produce a usable result under the conditions described on the pricing page, the reads are returned automatically.
Changes. You may upgrade at any time; the change takes effect immediately and is prorated by our payment processor. Downgrades and cancellations take effect at the end of the current billing period. Cancelling stops the next charge; we do not refund a period already begun except where required by law.
Price changes. We may change published prices. An existing subscription keeps the price it was signed up at for as long as it stays active.
Tax. Prices exclude tax unless stated. Applicable sales tax is calculated and collected by our payment processor.
6. Your data
You keep all rights in what you put into the Service and in what you produce with it. You grant us the limited licence needed to host, process and display it in order to run the Service for you, and to send it to the processors listed in our privacy policy.
We use your content to operate the Service and to support you. We do not sell it and we do not use it to market to third parties.
7. Third parties and public sources
Notices, attachments and entity records come from SAM.gov and other public sources; we present them, we do not warrant them. Subcontractor information is gathered from public web sources and is presented as found — a listing is not verification, and we do not confirm any firm’s certification, licensing, insurance, solvency or ability to perform.
We are not affiliated with SAM.gov, the GSA, the SBA, the VA or any part of the U.S. government.
8. Availability
We aim to keep the Service available but do not guarantee uninterrupted operation. Upstream sources — SAM.gov in particular — have their own outages and rate limits, and we depend on them.
9. No warranty
The Service is provided “as is” and “as available”. To the maximum extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that AI-generated output is accurate or complete, and the Service tells you where it was uncertain precisely because it may be wrong.
10. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost business or lost contract opportunities. Our total aggregate liability arising out of or relating to these terms is limited to the amounts you paid us in the 12 months before the event giving rise to the claim.
In particular, we are not liable for a bid not submitted, submitted late, submitted incorrectly, or not awarded. Submission is your action and yours alone.
11. Indemnity
You will indemnify us against claims arising from your use of the Service in breach of these terms or of law, and from material you upload that you were not entitled to upload.
12. Term and termination
These terms run while you have an account. You may close your account at any time. We may terminate for material breach, or for non-payment after notice. On termination your access ends; data retention is described in the privacy policy.
13. Changes to these terms
We may update these terms. Material changes will be notified by email to account owners at least 14 days before they take effect. Continuing to use the Service after that date means you accept them.
14. Governing law
These terms are governed by the laws of the State of [STATE — to be set by counsel], without regard to conflict of laws rules, and the courts of that state have exclusive jurisdiction.
15. Contact
Mandra 72nd LLC — support@mandrabids.com